Learning Outcomes

Perception Process

Perceiving Others -1

Perceiving Others - 2

Perceiving and Presenting Self

Improving Perception

Lesson Summary

In this module you will learn about the perception process, how we perceive others, how we perceive and present ourselves, and how we can improve our perceptions. As we go through our daily lives we perceive all sorts of people and objects, and we often make sense of these perceptions by using previous experiences to help filter and organize the information we take in. The perceptions that we make of others and that others make of us affect how we communicate and act.

Negotiation and Working with Individuals - Part 1

Negotiation and Working with Individuals - Part 2

Problem Solving in Groups

Decision Making in Groups

Decision Making Techniques and Influences

Recognizing Stereotypes and Bias

In this module, you will learn about personality styles, working with individuals, negotiation, effective problem-solving, and decision-making in groups. In addition, you will learn how to recognize and avoid stereotyping and bias.

Conflict is Normal

Conflict and Interpersonal Communication

Conflict in the Work Environment

Conflict Management

Leadership and Conflict

In this module, you'll learn about conflict in groups, including its nature, impact on leadership, prevalence, different styles, and effective management strategies. The course will also cover workplace conflict resolution and developing a crisis communication plan.

Communication and Conflict Management - Course Assessment

This free management course shows how perception and negotiation are key parts of effective workplace communication.

Communication and Conflict Management

In this certificate course, you will learn about the role of perception in communication. In addition, you will understand what negotiation is and what the main techniques for group decision making and problem solving are. This course will introduce you to the main principles of conflict management in the work environment and the roles a successful leader plays in this process.

The Four Laws of Business Improvement

Business Improvement Structure–Choosing Process and Establishing Team

Business Improvement Structure–Study Processes, Remove & Fix Barriers

Business Improvement Structure–Create the Culture for Improvement

Problem Solving Tools

Quantifying the Benefits of Improvement

This module will unveil the four laws and structural framework for business improvement. It will review the reasons people give for performance problems and the stages of the improvement structure. Before learning to quantify improvement benefits, you will examine the most valuable problem-solving tools and the process performance indicators.

Course assessment

A free online course that teaches the essentials of achieving business excellence by improving processes.

The Core Principles of Business Improvement

This course presents a simple structure to help you get started with business improvement in your organisation, and it outlines a few simple problem-solving tools. Essentially, successfully making improvements in an organisation begins with four simple rules. Those are the Four Laws of Business Improvement. You will cover those, the principles of good process design, and the KPIs you can use to help quantify the benefits of improvement.

Thinking Styles and Structure

The Problem Solving Methods

This module includes topics that cover the introduction to the course and others that explain some basic elements of problem-solving and decision making. The several thinking styles in decision making will be examined as well as the steps to creative problem solving and decision making.

The Benefits Realization

Thinking Outside The Box

In this module, you will examine the benefits-realization as another way to achieve creative problem solving and decision making. Also, you will evaluate the think-outside-the-box ideology and learn some tips that will help you think, solve problems, and making decisions creatively.

Creative Problem Solving and Decision Making - Course Assessment

Learn the rudiments of problem solving and take charge of your decision making creativity with this free online course.

Creative Problem Solving and Decision Making

From our mundane daily activities to our complicated work or business operations, solving problems and making decisions are inevitable. But we must creatively handle these two tasks if we hope to regularly achieve positive results. Are you looking for solutions that have been tested and can simplify these obligations for you? This free online course will teach you all you need to know about navigating life’s problems and decisions effectively.

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