Learning Outcomes

Understanding and Promoting Ethics

Security Governance

Legal and Compliance Issues

Incident Requirements

Lesson Summary

This module introduces the 5 pillars of Information Security, ISC2 Code of Professional Ethics and the security control frameworks. You'll learn about privacy regulations and the role of security in investigative processes. You'll explore the organisations' role in creating and maintaining security policies, standards, procedures, and guidelines.

Implementing Business Continuity

Risk Management Concepts

Threat Modelling

This module discusses how security risk analysis impacts business continuity planning. You’ll explore the methodologies for threat modelling and the significance of employment agreements in identifying and mitigating security risks. You’ll learn about the emerging threats and strategies for mitigating risks with actionable security policies.

Classify Information and Assets

Establish Information and Asset Handling Requirements

Provision Information and Assets Securely

Ensure Appropriate Asset Retention

Data Security Controls and Compliance Requirements

This module discusses steps to ensuring asset security. You'll learn to classify information, categorise assets and the importance of guidelines and Zero-trust policies in information and asset management. You'll explore the critical role of compliance in managing the data lifecycle and protection against breaches and unauthorised access.

Implementing Secure Design Principles

Understanding Security Models

Assessing and Mitigating Vulnerabilities in Security Architectures

Mitigating Vulnerabilities in Security Architecture

This module introduces security models and teaches you to identify vulnerabilities and enhance the security system. You'll explore strategies for aligning and implementing security controls with the organisation's risk management. You'll learn about cryptographic methods and the role of Public Key Infrastructure (PKI) in secure communications.

Interim Assessment 1

This assessment enables you to review your learning to determine your knowledge and understanding of the first four modules of the course. 
If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Cryptanalytic Attacks

Designing Site and Facility Security Controls

Managing the Information System Lifecycle

Emerging Security Technologies

This module examines how cryptanalytic attacks target weaknesses in cryptographic systems. It emphasizes integrating security early in development and covers key concepts such as security principles, Homomorphic encryption, and quantum-safe solutions to reduce vulnerabilities and combat threats.

Applying Secure Design Principles in Network Architectures

Traffic Flows and Segmentation

Securing Network Components

Network Security and Its Implications for Modern Communication

Quantum-Safe Cryptography and Post-Quantum Network Security

In this module, you'll explore the role of security network models in systematic protection against cyber threats. You'll learn about the security challenges of 5G network and transport architectures, traffic segmentation, and secure communication channel strategies to mitigate security risks.

Controlling Physical and Logical Access to Assets

Federated Identity with a Third-Party Service

Manage the Identity and Access Provisioning Lifecycle

Modern Identity and Access Management (IAM) Strategies

This module discusses strategies to control physical and logical access to sensitive information. You'll learn about the concept and application of Federated Identity Management (FIM) in simplifying access across multiple systems. You'll explore advanced authentication systems to meet security and usability requirements of organisations.

Design and Validate Assessment, Test, and Audit Strategies

Conduct Security Control Testing

Collect Security Process Data

Analyse Test Output and Generate Report

This module covers principles for designing and validating security assessments. Learn techniques to identify vulnerabilities, conduct internal, external, and third-party audits, and apply automated tools and AI-driven solutions for continuous compliance across varied environments.

Interim Assessment 2

This assessment enables you to review your learning to determine your knowledge and understanding of modules 5 to 8 of the course. 
If you do not achieve the required grade after the first attempt, you can retake the assessment until a successful outcome is achieved.

Understand and Comply with Investigations

Conduct Logging and Monitoring Activities

Perform Configuration Management

Conduct Incident Management

This module explores digital forensics techniques and the role of IDPS and SIEM systems in monitoring, detecting, and preventing security threats. You'll learn how AI, sandboxing, and third-party security services enhance detection capabilities. You'll also examine media management, protection techniques, and data-safeguarding methods.

Implement and Support Patch and Vulnerability Management

Test Disaster Recovery Plans (DRP)

Threat intelligence and Threat Hunting

This module discusses patch and vulnerability management, change management processes, and recovery strategies. You’ll explore disaster recovery, business continuity, physical security controls, and insider threat management. You’ll also learn how threat intelligence and threat-hunting techniques help enhance organisational security.

Understand & Integrate Security in the Software Development Life Cycle

Assess the Effectiveness of Software Security

Security in Software Development Methodologies

Software Security Assurance and Compliance

Secure API Development & API Security Best Practices

This module explores integrating security into SDLC methodologies and applying secure coding practices. You’ll learn to assess security in acquired software, apply controls in CI/CD pipelines, and ensure compliance. You’ll master secure API development, threat mitigation, and strategies to maintain security throughout the software lifecycle.

Certified Information Systems Security Professional (CISSP 2024) - Course Assessment

Advance your cybersecurity skills, ensure compliance, and protect information systems with this free online course.

Diploma in Certified Information Systems Security Professional (CISSP 2024)

Are you ready to become a top cybersecurity professional? This course equips you with cutting-edge skills in risk management, security governance, and threat modelling. Gain expertise in security architecture, enforce compliance and achieve CISSP certification to advance your career in cybersecurity. This course was reviewed and approved by a qualified subject matter expert, Asim Suleman, a Cybersecurity Specialist. Enrol now!

Introduction to IT Support

Understanding IT Infrastructure

Basics of Operating Systems

Network Basics

This module provides an overview of IT support, covering the field's various types, roles, and responsibilities. You will also explore IT infrastructure and its components. Then, you will gain an understanding of different types of operating systems and their functions. Lastly, you will study networking basics, including key networking techniques.

IT Support Skills

IT Support in Cloud Computing

IT Security Basics

IT Support Ethics and Professionalism

Future of IT Support

In this module, you will study critical IT support skills such as troubleshooting, risk management, remote support, etc. We will also cover cloud computing services and IT security basics, such as cybersecurity, security threats and vulnerability. Then, you will learn the importance of ethics in IT support and some emerging trends in IT support.

Diploma in Information Technology Support - Course Assessment

Earn an information technology diploma and learn how to provide IT support in this free online computer science course.

Diploma in Information Technology Support

Are you ready to become an information technology (IT) support expert? This diploma course covers everything you need to know, from IT infrastructure and operating systems to network basics and support skills. We will also dive into cloud computing, cyber security and the role of ethical values and professionalism. We discuss the future of IT support to help you stay ahead in this ever-evolving field. Sign up to launch your career in IT support.

Foundations of IT Support

Hardware Devices

This module introduces you to the core principles of IT support, infrastructure, and operating systems. You’ll explore the role of IT support, service models, and essential tools for troubleshooting and collaboration. Examine key IT infrastructure components, common IT devices, compare operating systems, and understand installation processes.

Security Threats

Social Engineering

System Vulnerabilities

This module equips you with an understanding of key security threats and vulnerabilities in IT systems. You’ll examine different types of malware, their impact, and how social engineering attacks manipulate users. Explore physical security risks like tailgating and piggybacking, as well as techniques used to exploit system vulnerabilities.

Security Measures and Best Practices

Data Encryption

Incident Response and Data Protection

Post Incident Analysis and Security Enhancements

This module covers essential security measures, incident response, and data protection strategies. You’ll explore access control mechanisms, firewalls, antivirus solutions, and encryption methods to safeguard systems. Additionally, you’ll study breach identification, data backup, recovery processes, and post-incident analysis.

Introduction to Networking

Basic Network Connectivity and Network Diagnostic Tools

Network Protocols, Addressing, and Wireless Communication

Domain Name System and Dynamic Host Configuration Protocol

Network Security Applications

Securing Wireless Networks and Network Analysis

This module introduces you to networking fundamentals, protocols, and security applications. Explore different network types, topologies, and essential hardware components while gaining hands-on experience with connectivity and diagnostic tools. Develop skills in network monitoring and threat analysis to maintain secure and efficient networks.

Interim Assessment 1 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.
If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Core Hardware Components

Storage Devices and Technologies

Peripherals and Interfaces

This module provides foundational knowledge of computer hardware components, storage technologies, and peripheral systems. You’ll examine CPU architectures, memory hierarchies, and motherboard designs before exploring HDD/SSD technologies and RAID configurations. You’ll learn how hardware components interact to form functional computing systems.

Software Installation

System Resources

Operating System Fundamentals

This module equips you with essential skills in software installation, management, and operating system fundamentals. Explore application installation, licensing, updates, and system resource optimisation.  Additionally, you’ll examine user and permission management, file systems, and access control.

Troubleshooting Methodologies

Hardware Troubleshooting and Maintenance

Software Troubleshooting

Driver Conflicts and Compatibility Issues

This module introduces you to structured troubleshooting methodologies for both hardware and software issues. We emphasize effective problem identification, diagnosis, and resolution using diagnostic tools and techniques. Gain practical skills in addressing boot failures, system crashes, driver conflicts, and hardware maintenance challenges.

User-Level Network Troubleshooting

Remote IT Troubleshooting and Support

Remote Troubleshooting Techniques

In this module, you'll learn the essential skills required to troubleshoot common user-level network issues effectively. Explore various diagnostic techniques for resolving Wi-Fi, IP, DNS, and DHCP-related problems. Additionally, you'll learn how to support users remotely using effective communication strategies, and troubleshooting techiques.

Interim Assessment 2 - Diploma in Information Technology Support and Security

This assessment allows you to evaluate your learning, helping you gauge your knowledge and understanding of the course material.

If you don’t reach the required grade on your first try, you may retake the assessment as needed to achieve a successful outcome.

Introduction to Cloud Computing

Virtualisation Technologies

Cloud-Based Support and Management

Hybrid and Multi-Cloud Environments

Multi-Cloud Strategies and Management

This module introduces you to fundamental cloud computing concepts, including service and deployment models, virtualisation, and cloud management. Explore cloud storage, virtualisation, security, and monitoring. We also cover hybrid and multi-cloud strategies, teaching integration and management across diverse cloud environments.

IT Ethics and Professional Conduct

Understanding Customer Service

Scripting and Automation

IT Support Best Practices

This module explores the ethical, technical, and professional dimensions of IT support. You’ll examine data protection ethics, professional communication, and customer service principles in IT contexts. We cover scripting fundamentals, automation techniques for system/network tasks, and IT support best practices.

Diploma in Information Technology Support and Security - Assessment

Develop IT support, cybersecurity, and troubleshooting skills for career advancement with this free online course.

Diploma in Information Technology Support and Security

Looking to build a career in IT? This course equips you with hands-on skills in IT support, security, networking, and troubleshooting. Learn to protect systems, manage hardware, solve tech issues efficiently, and more. This course was reviewed and approved by qualified subject matter expert Tyler Ker, a System Analyst. So why wait? Enrol in this information technology course and gain job-ready expertise for a secure future.

Introduction to Cybersecurity

Network Security

System Security

Topics discussed in this module are:- understanding the basics of cybersecurity, cybersecurity in the digital age, overview of cyber threats and attack vectors, legal and ethical considerations in cybersecurity, fundamentals of network security, network protocols, virtual private networks (VPNs) and their vulnerabilities and system security.

Cryptography

Web Application Security

Mobile Security

This topic will introduce you to cryptography and encryption algorithms, public key infrastructure (PKI) and digital certificates, web application security frameworks and best practices, secure coding principles, overview of mobile security challenges, mobile operating system security (iOS, Android) and mobile device management and BYOD policies.

Cloud Security

Incident Response and Forensics

Ethical Hacking

Diploma in Cyber Security - First Assessment

In this module, you will learn about cloud security, cloud security architecture and controls, incident response and forensics, digital forensics principles and techniques, ethical hacking, Reconnaissance and footprinting techniques, vulnerability assessment and penetration testing and exploitation techniques and post-exploitation analysis.

Cyber Threat Intelligence

Risk Management and Compliance

Secure Software Development

In this module, you will learn cyber threat intelligence, threat intelligence gathering and analysis, risk management and compliance, risk management frameworks, and methodologies, compliance requirements and standards, secure software development, secure software development lifecycle, and DevOps security and (CI/CD) pipelines.

Wireless Network Security

Social Engineering and Physical Security

Internet of Things (IoT) Security

Legal and Ethical Aspects of Cybersecurity

Diploma in Cyber Security - Second Assessment

This module will teach you wireless network security, wi-fi security protocols, wireless intrusion detection and prevention systems, social engineering and physical security, phishing, pretexting and baiting attacks, understanding IoT devices and their vulnerabilities, legal and ethical aspects of cybersecurity and cybersecurity Laws and Regulation

Diploma in Cyber Security - Course Assessment

Earn a diploma in cyber security with this free online course that covers mobile and cloud security and ethical hacking.

Diploma in Cyber Security

The risks that cyber threats pose are more common now that we have become almost fully reliant on online technologies. This diploma course explains how such threats exploit cyber security flaws to cause financial loss, sensitive data breaches and threats to national security. We discuss the many safeguards and technologies used to protect computer servers, mobile devices, cloud services and data. Sign up to master information security.

Fundamentals of Cybersecurity

Types of Malware and Security Breaches

Types of Cyberattacks

This module will help you understand the fundamentals of cyber security through instructional videos. The modules lists and identify cyber threats, including identifying types of malware, cyber security breaches, and types of cyberattacks.

Threat Prevention and Mobile Phone Protection

Social Network Security and Prevention Software

Critical Cyberthreats and Defense Against Hackers

Security Measures to Prevent Attacks – Module Summary

This module will help you develop and implement security measures to prevent cyberattacks; you will get tips that help prevent cyberattacks. You will learn how to protect your mobile phone, secure your social media accounts, identify attack-prevention software, and how to be vigilant against hackers.

Cyber security: Understand Threats and Prevent Attacks  - Course Assessment

Learn how to identify threats and prevent attacks to protect data in this free online cyber security training course.

Cyber security: Understand Threats and Prevent Attacks

In today’s digital world, new risks emerge as the number of cybercrimes and security breaches soar, creating a need for organisations to employ cyber security experts. This cyber security training course provides the essential training required to help protect yourself and your organisation against cyberattacks and explains how to implement suitable measures to prevent or control any security breaches and protect your company’s crucial data.

Introduction to Local Area Networks

Network Terminology

Serial Data Transfer and IP Addresses

Types of Networks

Types of Computing

In this module we give a quick overview of the course and then dive in to the basic concepts of networking and Local Area Networks.

Introduction to OSI Model

OSI Layer 1 and Layer 2

OSI Layer 3 and Layer 4

OSI Layer 5, Layer 6 and Layer 7

Discover the OSI model and how it's layers determine how network traffic is moved and consumed.

Twisted-pair Cables

Cables and Signalling

Other Types of Cable

Wireless Networks

Wireless Encryption

Get the basics of wired and wireless media, protocols, standards and concepts.

Internet Protocol v4

Binary Numbers and IP Addresses

Default Gateway, DNS Server, Subnetting

Internet Protocol v6

Internet Protocol (IP) is what makes the internet and modern networks function. Here you will learn how.

Common TCP/IP Tools

Advanced TCP/IP Tools

Advanced TCP/IP Demonstrations

Discover and see the tools used to manage and troubleshoot networks.

Learn the security architecture and protocols used to keep networks safe in this free online diploma course.

Diploma in Computer Networking

This diploma course introduces you to the architecture and protocols used in network security. We explain the structure and function of local area networks (LANs) and wide area networks (WANs) and examine key devices like hubs, switches and routers. These allow for efficient communication through a network and this course teaches you everything you need to know to keep that data safe from prying eyes, an invaluable skill in the Information Age.